Please understand the difficult situation of Royal Mail and Louise Carter due to pandemic. We are trying our best to provide high standard products and services. Your patience is much appreciated. 

Please also refer to our shipping policy for more information.  https://louisecarter-official.com/policies/shipping-policy

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.Orders are the most important connections between Louise Carter and our valuable customers. Hence, all Louise Carter orders they are trackable.

Your tracking number will be sent to your email as soon as it becomes available. In this special pandemic period, it might take the courier longer time to generate the tracking number. 

Your patience is much appreciated.

Louise Carter is giving away some of our most-wanted pieces so that you can enjoy what's hot right now. These must-have pieces will add a little luxe to your look - and that's guaranteed.

You can find the free gifts on our free gift page. Simply add one of the gifts to your cart and check with other jewelry you like. Only one gift is allowed per order and it is not eligible for other offers, such as free shipping on 3 items+ and 20% off on 6 items+. 

Gift cannot be claimed after the order is placed.

This is an example of a response that you might give. It's good to be as thorough as possible in responseAt Louise Carter we believe Customer Review is the mirror of our products and services quality. Hence we are proud to achieve a 5-star review across multiple platforms. Please check out our 5-star review on Facebook, Tiktok, Instagram, and Judge. https://judge.me/reviews/louise-carter.coms as that has a tendency to improve trust overall.